Questions

Shipping & Delivery

What is pre-order?

A pre-order occurs when we have incoming stock that has not yet reached our fulfilment centres. You can still order these products and we will ship as soon as stock arrives. This is usually on, or close to the specified date on the product page. 

How does shipping and delivery work?

Orders usually ship within 72 hours. Once your order has shipped, you’ll receive an email with tracking details so you can keep a close eye on your order until it reaches its destination.

 
Delivery timeframes vary depending on your location and do not include dispatch times. If you select express shipping, you can expect your order to arrive within 1 to 3 business days after dispatch. Choose standard shipping and you can expect your order to arrive within 2 to 8 business days after dispatch. Standard shipping is free for all orders over £50.

 
The table below shows delivery timeframes for both metro and regional areas.

 

  

Express Shipping 

Standard Shipping  

Metro 

1-2 business days 

2-4 business days 

Regional 

1-3 business days  

3-8 business days 

 
We primarily use Royal Mail and Yodel for most deliveries within the UK.
 
 
*Please note: All shipping timeframes are based on the advertised date of dispatch. Should your item have a pre-order date (advised on the product page), this is the approximate date of dispatch and delivery of pre-order items will occur within the timeframes listed above.
 
**Please note: During sale events and peak times, extended dispatch times are expected.

How much do I pay for shipping?

If you’re located in the UK, standard shipping is free on all orders over £50. For orders under £50, standard shipping is $9.99.  

Multiple shipping options (including express or expedited shipping) are available at check out.

What is covered shipping?

Covered shipping guarantees your order will be replaced in the rare event it is confirmed as lost or stolen by the courier. If you choose not to select covered shipping, we cannot guarantee a replacement for your lost or stolen order.  

You can upgrade to covered shipping at checkout.

Can I change my shipping address?

Sure can! If your order was placed less than 90 minutes ago, you can update your delivery address, email, or other personal details. Simply click on the link here and enter your email address and order number to make these changes.


If it's been more than 90 minutes since you placed your order, please reach out to us at help@theoodie.com. Our dedicated comfort consultants will investigate your request.

Please be aware that our orders are processed swiftly at our fulfillment center, so we may have limited flexibility, but we'll certainly do our utmost to assist you.


If your order has already shipped, don’t panic! You can still redirect it via the Royal Mail or Yodel tracking links provided on your shipping confirmation email.


*Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. So, please ensure you carefully check your address details entered at checkout.

Help! My order is lost/hasn’t been delivered?

Although Royal Mail and Yodel quote us 2-8 business days for standard delivery, they may not always be able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Royal Mail or Yodel.

*Please note: The investigation outcome timeline can vary from courier to courier. We’ll do our best to help with a timely resolution.

What is your return policy?

We offer free returns for 30 days from the date your order is delivered/received. 

However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and / or at checkout. To be eligible for a return: 

1. Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received. 

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty. 

3. Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes attached swing tag, shoe boxes, ribbons and specialty packaging. 

4. You must provide a photo of your item/s prior to shipping so we can assess the condition. 

 *Please note: If you claim a refund on a bundle, the bundle pricing is no longer valid. The items you keep will default to the current sale price and a refund will be given for the remaining amount.  

Example:  Purchased Oodie Twin Pack for $138 Returned one Oodie, current sale price = $84 Your refund is $138-$84 = $54  The above is only an example, the total amount owed will be calculated at the time your refund is requested.  

Please email help@theoodie.com to initiate your return. 

Cancel my order

If your order was placed less than 90 minutes ago, you can cancel and refund your order in full. Simply click this link  and enter your email address and order number to make these changes.

 

If it's been more than 90 minutes since you placed your order,  we may not be able to cancel or amend your order. Please reach out to us at help@theoodie.com. Our dedicated comfort consultants will investigate your request. Please be aware that our orders are processed swiftly at our fulfilment centre, so we may have limited flexibility, but we'll certainly do our utmost to assist you.

General Questions

What are the Oodies made from? 

Oodies are made from a premium sherpa fleece interior and soft, ToastyTek™ flannel fleece exterior.

Do you offer wholesale purchases? 

We are excited to offer our products at wholesale prices to businesses and retailers who are interested in partnering with us. If you would like to apply to become a stockist, please fill out the form below with your business information and one of our representatives will be in touch with you shortly. Thank you for your interest in our brand, we look forward to working with you.

Become a Wholesale Retailer for The Oodie

Can I send an order as a gift? 

Yes, you can! You can ship Oodie products as gifts when you enter the address of the lucky recipient in the ‘shipping’ address and your address as the ‘billing’ address.   

*Please note: As we use external fulfilment partners, we are unable to include messages in the package - sorry!  

How do I use a discount code?

Simply head to the checkout, and on the first page, you’ll see a box that reads ‘Gift card or discount code’. Enter your discount code and click ‘Apply’. Discount codes are entered before the payment page so you’re aware of exactly how much you save. 

 

*Please note: Only one discount code can be applied per order. If you plan to purchase multiple items with multiple discount codes, we suggest you place separate orders. Some discounts are pre-applied via the strikethrough price on the product page. If a code does not work on your order, please ensure you have applied the right code for your order (e.g., Some codes will only work for specific products like Oodies or Sleep Tees). 

Contact Us

I have an issue with my order, what do I do?

Something not quite right with your order? Don’t worry, the Oodie customer service team is ready to help. Email us at help@theoodie.com and advise us of your issue. We’ll endeavour to resolve any issues as quickly as possible.

How do I contact The Oodie? 

Our comfort consultants are available via email and live chat 24/7 so you can expect to receive a reply within 24 hours.

Email help@theoodie.com and we’ll get back to you as soon as we can.

 

 

To start a live chat with our comfort consultants, tap the speech bubble icon at the bottom left of your screen.

Gift Cards

Where can I purchase an Oodie E-Gift Card?

The Oodie E-Gift Cards are available here*. You can purchase a gift card for yourself or as a gift for someone special. Multiple values are available up to a maximum of $200.  

The Oodie gift cards are also available for purchase through The Card Network and Prezzee.  

*Please note: Oodie E-Gift Cards are only redeemable from the Oodie website of purchase e.g. Australian e-gift cards are only redeemable on the Australian Oodie website and not Oodie international websites. 

How do I send an Oodie E-Gift Card as a gift? 

Oodie E-Gift Cards are available here. To send an Oodie E-Gift Card, select the amount you wish to spend, then press the ‘SEND GIFT CARD’ button. Next, enter recipient details and choose the date of delivery (you can send the gift card immediately or choose a later date). Once the recipient opens the gift card email, a message will be sent to you to let you know the recipient has received the gift card.

How do I redeem an Oodie E-Gift Card? 

Simply enter the E-Gift Card code where indicated (see image below) at checkout to complete your purchase.

 

What happens if I don't spend the entire value of the E-Gift Card in one transaction? 

There is no need to spend the entire E-Gift Card amount in one go. The balance remains tied to the E-Gift Card code to be used another time. However, you must redeem the full amount before the E-Gift Card expiry date.

How do I check the balance remaining on my Oodie E-Gift Card? 

You can check the balance on your Oodie E-Gift Card by following the link below:

https://theoodie.myshopify.com/apps/gkt/checkBalance

Please note: This link is valid for E-Gift Cards purchased via an Oodie website ONLY. If your E-Gift Card was purchased via Prezzee or TCN, please refer to these websites for your remaining E-Gift Card balance.

Oodie E-Gift Card Terms and Conditions 

Please note there are terms and conditions specific to Oodie E-Gift Cards. These are listed below:

1) Oodie E-Gift Cards cannot be refunded for change of mind

2) Oodie E-Gift Cards cannot be replaced or refunded if lost, stolen or altered

3) Oodie E-Gift Card balances that remain after expiry cannot be refunded

4) Oodie E-Gift Card Cards are valid for a maximum of three years from the date of purchase

What happens if there’s a balance left on the card when it expires? 

Unfortunately, any balance remaining after the expiry date will also expire and cannot be refunded.

Our comfort consultants are available via email and chat 24/7 so you can expect to receive a reply within 24 hours!