Questions

Shipping & Delivery

Why do some products have a estimated shipping date? 

if an item in your order has a estimated shipping date, the entire order will be sent together. This means, we have to wait until your full order is in stock to dispatch it. 

How does this work? 

  • Place your order: You can order the product now, even though it's not currently in stock. 
  • Await arrival: We'll ship your order as soon as the product arrives at our fulfillment centre. 
  • Shipping timeline: The estimated shipping date you see on the product page is a general guideline for when you can expect your order to be shipped. E.g. Space Black (Ships On 30th October) 

Note: While we strive to ship as close to the estimated shipping date as possible, there may be occasional delays due to unforeseen circumstances. 

How does shipping & delivery work?

We use Royal Mail for UK orders. Here’s what to expect: 

Standard Shipping 

Covered* 

2-3 business days (after dispatch) 

(Free over £35) 

 For orders under £35, shipping is £3.99 

2-3 business days (after dispatch) 

For orders under £35, covered shipping is £5.99 

For orders over £35, covered protection is £1.99 

 

 *You can upgrade to covered protection at checkout. 

Your tracking details can be found in your shipping confirmation email.

Delivery times may vary depending on location and do not include dispatch times. 

If an item in your order has a estimated shipping date, the entire order will be sent together. This means, we have to wait until your full order is in stock to dispatch it. 

  

How much do I pay for shipping?

Shipping prices are subject to change at any time.

Threshold Standard Covered*
Under £35 £3.99 £5.99
Over £35 Free £1.99

*You can upgrade to covered protection at checkout.

What is covered protection? 

Covered protection guarantees your order will be replaced in the rare event it is confirmed as lost or stolen by Royal Mail.  

If you choose not to select covered protection, we cannot guarantee a replacement for your lost or stolen order.   

You can upgrade to covered protection at the checkout. 

Can I change my shipping address?

Absolutely! If you placed your order less than 90 minutes ago: 

Click the link here and enter your email address and order number. 

 

If it’s been over 90 minutes since you placed your order, email here

Please note: We may have limited ability to make changes beyond this point. 

Help! My order is lost/hasn’t been delivered?

Royal Mail standard delivery may take up to 8 business days but can sometimes be delayed.  

If your order hasn't arrived within 20 days, click here to investigate with Royal Mail. 

What is your return policy?

We offer free returns for 30 days from the date your item is delivered.

To be eligible for a return: 

  1. Your item must be initiated and sent back to us within 30 days from the date your order is delivered. 
  2. Make sure it’s in its original condition with all tags and packaging. 
  3. The item isn't marked as "Clearance" or "Non-Returnable" on the product page, unless faulty. 

 

To initiate a return, these are the steps: 

  1. Jump onto our returns portal. 
  2. Provide your order number and email address. 

Please note: 

  • Refunds will be issued within 5 business days of the item(s) being received back at our warehouse after inspection by our contracted fulfillment centre. 
  • For bundle purchases, if you return one or more items, the bundle pricing is no longer valid.  
  • Shipping costs are final and non-refundable. Once your order has been shipped, we cannot issue a refund for the shipping charges. 
  • For orders placed prior to May 20th 2024, please contact us here.

Cancel my order 

If your order was placed less than 90 minutes ago, you can cancel and refund your order in full. Simply click this link, and enter your email address and order number to make these changes.  

If it’s been over 90 minutes since you placed your order, email here

Please note: We may have limited ability to make changes beyond this point. 

General Questions

What are the Oodies made from? 

Oodies are made from a premium sherpa fleece interior and soft, ToastyTek™ flannel fleece exterior.

Do you offer wholesale purchases? 

We are excited to offer our products at wholesale prices to businesses and retailers who are interested in partnering with us. If you would like to apply to become a stockist, please fill out the 'Become a Stockist' Form using the below link.

Become a Stockist

Can I send an order as a gift? 

Yes, you can! You can ship Oodie products as gifts when you enter the address of the lucky recipient in the ‘shipping’ address and your address as the ‘billing’ address.   

*Please note: As we use external fulfilment partners, we are unable to include messages in the package - sorry!  

How do I use a discount code?

Simply head to the checkout, and on the first page, you’ll see a box that reads ‘Gift card or discount code’. Enter your discount code and click ‘Apply’. Discount codes are entered before the payment page so you’re aware of exactly how much you save. 

 

*Please note: Only one discount code can be applied per order. If you plan to purchase multiple items with multiple discount codes, we suggest you place separate orders. Some discounts are pre-applied via the strikethrough price on the product page. If a code does not work on your order, please ensure you have applied the right code for your order (e.g., Some codes will only work for specific products like Oodies or Sleep Tees). 

Contact Us

I have an issue with my order, what do I do?

Something not quite right with your order? Don’t worry, the Oodie customer service team is ready to help.Please contact us here and advise us of your issue. We’ll endeavour to resolve any issues as quickly as possible.

How do I contact The Oodie? 

Our comfort consultants are available via email and live chat 24/7 so you can expect to receive a reply within 24 hours.

Please contact us here and we’ll get back to you as soon as we can.

To start a live chat with our comfort consultants, tap the speech bubble icon at the bottom left of your screen.

Gift Cards

Where can I purchase an Oodie E-Gift Card?

The Oodie E-Gift Cards are available here*. You can purchase a gift card for yourself or as a gift for someone special. Multiple values are available up to a maximum of $200.  

The Oodie gift cards are also available for purchase through The Card Network and Prezzee.  

*Please note: Oodie E-Gift Cards are only redeemable from the Oodie website of purchase e.g. Australian e-gift cards are only redeemable on the Australian Oodie website and not Oodie international websites. 

How do I send an Oodie E-Gift Card as a gift? 

Oodie E-Gift Cards are available here. To send an Oodie E-Gift Card, select the amount you wish to spend, then press the ‘SEND GIFT CARD’ button. Next, enter recipient details and choose the date of delivery (you can send the gift card immediately or choose a later date). Once the recipient opens the gift card email, a message will be sent to you to let you know the recipient has received the gift card.

How do I redeem an Oodie E-Gift Card? 

Simply enter the E-Gift Card code where indicated (see image below) at checkout to complete your purchase.

 

What happens if I don't spend the entire value of the E-Gift Card in one transaction? 

There is no need to spend the entire E-Gift Card amount in one go. The balance remains tied to the E-Gift Card code to be used another time. However, you must redeem the full amount before the E-Gift Card expiry date.

How do I check the balance remaining on my Oodie E-Gift Card? 

You can check the balance on your Oodie E-Gift Card by following the link below:

https://theoodie.myshopify.com/apps/gkt/checkBalance

Please note: This link is valid for E-Gift Cards purchased via an Oodie website ONLY. If your E-Gift Card was purchased via Prezzee or TCN, please refer to these websites for your remaining E-Gift Card balance.

Oodie E-Gift Card Terms and Conditions 

Please note there are terms and conditions specific to Oodie E-Gift Cards. These are listed below:

1) Oodie E-Gift Cards cannot be refunded for change of mind

2) Oodie E-Gift Cards cannot be replaced or refunded if lost, stolen or altered

3) Oodie E-Gift Card balances that remain after expiry cannot be refunded

4) Oodie E-Gift Card Cards are valid for a maximum of three years from the date of purchase

What happens if there’s a balance left on the card when it expires? 

Unfortunately, any balance remaining after the expiry date will also expire and cannot be refunded.

Our comfort consultants are available via email and chat 24/7 so you can expect to receive a reply within 24 hours!