if an item in your order has a estimated shipping date, the entire order will be sent together. This means, we have to wait until your full order is in stock to dispatch it. 

How does this work? 

• Place your order: You can order the product now, even though it's not currently in stock. 
• Await arrival: We'll ship your order as soon as the product arrives at our fulfillment centre. 
• Shipping timeline: The estimated shipping date you see on the product page is a general guideline for when you can expect your order to be shipped. E.g. Space Black (Ships On 30th October) 

Note: While we strive to ship as close to the estimated shipping date as possible, there may be occasional delays due to unforeseen circumstances. 

We use Royal Mail for UK orders. Here’s what to expect: 

*You can upgrade to covered protection at checkout. 

Your tracking details can be found in your shipping confirmation email.

Delivery times may vary depending on location and do not include dispatch times. 

If an item in your order has a estimated shipping date, the entire order will be sent together. This means, we have to wait until your full order is in stock to dispatch it. 

During sales events and peak times, extended dispatch times are to be expected.

  

Shipping prices are subject to change at any time.

Threshold	Standard	Covered*
Under £35	£3.99	£5.99
Over £35	Free	£1.99

*You can upgrade to covered protection at checkout.

Covered protection guarantees your order will be replaced in the rare event it is confirmed as lost or stolen by Royal Mail.  

If you choose not to select covered protection, we cannot guarantee a replacement for your lost or stolen order.   

You can upgrade to covered protection at the checkout. 

Absolutely! If you placed your order less than 90 minutes ago: 

Click the link here and enter your email address and order number. 

 

If it’s been over 90 minutes since you placed your order, email here

Please note: We may have limited ability to make changes beyond this point. 

Royal Mail standard delivery may take up to 8 business days but can sometimes be delayed.  

If your order hasn't arrived within 20 days, click here to investigate with Royal Mail. 

We offer free returns for 30 days from the date your item is delivered.

To be eligible for a return: 

1. Your item must be initiated and sent back to us within 30 days from the date your order is delivered. 
2. Make sure it’s in its original condition with all tags and packaging. 
3. The item isn't marked as "Clearance" or "Non-Returnable" on the product page, unless faulty. 

 

To initiate a return, these are the steps: 

1. Jump onto our returns portal. 
2. Provide your order number and email address. 

Please note: 

• Refunds will be issued within 5 business days of the item(s) being received back at our warehouse after inspection by our contracted fulfillment centre. 
• For bundle purchases, if you return one or more items, the bundle pricing is no longer valid.  
• Shipping costs are final and non-refundable. Once your order has been shipped, we cannot issue a refund for the shipping charges. 
• For orders placed prior to May 20th 2024, please contact us here.

If your order was placed less than 90 minutes ago, you can cancel and refund your order in full. Simply click this link, and enter your email address and order number to make these changes.  

If it’s been over 90 minutes since you placed your order, email here

Please note: We may have limited ability to make changes beyond this point. 

Purchase between 25th November 2024 to 25th December 2024 and receive our extended 60 day returns policy from date of delivery/receiving of order.

However, not all items are eligible. Any exclusions will be called out on product pages, promotional pages and/or at checkout. As per the normal procedure.

Your item must be initiated and sent back to us within 60 days from the date your order is delivered.
Make sure it’s in its original condition with all tags and packaging.

The item isn't marked as "Clearance" or "Non-Returnable" on the product page, unless faulty.
You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.

Shipping costs are final and non-refundable. Once your order has been shipped, we cannot issue a refund for the shipping charges.

For bundle purchases, if you return one or more items, the bundle pricing is no longer valid.