Terms of service

OODIE™ – UK TERMS AND CONDITIONS

1. Introduction
   1. This website, theoodie.co.uk (Site) is operated by Davie Clothing Pty Ltd (ACN 629 766 703) (we, our or us). These terms and conditions (Terms) are between us and you, the person placing an order for products (including Oodie™ Original) through the Site.
   2. (b) This Site is for our UK customers. If you are not from the UK, you can place an order on one of our following websites:

      
      US customers - us.theoodie.com

      Canadian customers - ca.theoodie.com

      Australia customers - theoodie.com

2. Use of the Site
   1. You accept these Terms by placing an order via the Site.
   2. You must not use the Site and/or place an order for products through the Site unless you are at least 18 years old.
   3. When using the Site, you must not do or attempt to do anything that is unlawful or inappropriate, including:
      1. Anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual's consent) or any other legal rights;
      2. Using the Site to defame, harass, threaten, menace or offend any person;
      3. Using the Site for unlawful purposes;
      4. Interfering with any user of the Site;
      5. Tampering with or modifying the Site (including by transmitting viruses and using trojan horses);
      6. Using the Site to send unsolicited electronic messages;
      7. Using data mining, robots, screen scraping or similar data gathering and extraction tools on the Site; or
      8. Facilitating or assisting a third party to do any of the above acts.
3. Accounts
   1. You may purchase products through an account with us and we may allow you to register for an account using our platform to sign up.
   2. You must ensure that any personal information you give to us when creating an account is accurate and up-to-date. All personal information that you give to us will be treated in accordance with our Privacy Policy, available at https://theoodie.co.uk/policies/privacy-policy
   3. It is your responsibility to keep your account details confidential. You are responsible for all activity on your account, including purchases made using your account details.
4. Orders
   1. You may order products from us as set out on the Site. If you place an order for products on our Site, you are making an order to purchase the product(s) for the price listed on the Site (including the delivery fees or other applicable charges and taxes). You can find more information about the delivery fees in our FAQs here.
   2. We may, at our absolute discretion, accept or reject an order. If we need to reject your order, we will notify you within a reasonable time after your order is placed. Once we accept an order, a binding agreement is formed for the supply of products to you in accordance with these Terms.
   3. Cancelling your order before dispatch: We will accept cancellations of an order before its dispatch within 90 minutes of when you placed the order. If you wish to return your product after receiving it, please refer to clause 7 (Returns) of these Terms.
   4. It is your responsibility to check the order details, including selected products, delivery details and pricing, before you submit your order through the Site
   5. All purchases made through the Site are subject to availability. We do our best to keep products in stock and to keep the Site up to date with the availability of products.
   6. If a product is available for pre-order only (it is not currently in stock), this will be clearly indicated on our Site. We may display the date that the product is expected to be available for dispatch to you. These dates are an approximation only, and we will not be liable for any delay in the product being available for dispatch or the inaccuracy of the date.
   7. We may cancel, at any time before delivery and for whatever reason, an order that we have previously accepted, including where there is a considerable delay in dispatching your order, if for any reason we cannot supply the products you order (for example for an event beyond our reasonable control) or if products ordered were subject to an error on our Site (for example in relation to a description, price or image). We will contact you using the details you provided when you placed your order.
5. Price and payments
   1. You must pay us the purchase price of each product you order, plus any applicable delivery costs as set out on the Site (the Price) in accordance with this clause. All amounts are stated in pounds sterling, being the currency of the UK from time to time, and are inclusive of value added tax (VAT (where applicable) . You must pay any customs duties or taxes charged on the Price.
   2. You must pay the Price upfront using one of the methods set out on the Site.
   3. You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorised to use the debit card or credit card to make the payment.
   4. The payment methods we offer are set out on the Site. We may offer payment through a third-party provider. You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the third-party payment method may be subject to additional terms and conditions. We do not store any credit card details, and all payment information is collected and stored through our third-party payment processor.
   5. We may from time to time issue promotional discount codes for certain products on the Site.
   6. To claim the discount, you must enter the promotional discount code at the time of submitting your order through the Site.
   7. The conditions of use relating to promotional discount codes will be set out on the Site. We may also from time to time run competitions on the Site or on social media. These competitions are subject to terms and conditions which will be made available on the Site at the time of the competition.
6. Delivery, title and risk
   1. If possible we will deliver the products to the delivery address you provide when making your order. We currently deliver to areas as set out on the Site. Please refer to the delivery information on the Site to ensure you are in our delivery area. If you are not in our delivery area please contact us to discuss delivery options.
   2. Any delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company.
   3. We deliver the products using a range of delivery methods. You may need to sign for some deliveries and you may have the choice for our delivery partner to leave the products in a safe place or to leave the products at your nearest post office for pick up.
   4. Where you order the Products for delivery outside of the UK, you may need to pay custom charges or taxes in addition to the Price.
   5. Title to the products will remain with us until you have paid the Price in full for the products. Until title passes, you must not do anything which seeks to create an encumbrance, lien, charge or other interest in or over the products.
   6. Risk in the products will pass to you as soon as they are delivered to the delivery address you provided in your order.
7. Returns
   1. We offer refunds of eligible products for change of mind where we determine (at our absolute discretion):
      1. You have provided the proof of purchase, and you have received the products within 30 days prior to the request for a refund;
      2. The products are in their original packaging and in their original condition (this includes attached swing tag, shoe boxes, ribbons and speciality packaging);
      3. You provide a photo of your item/s prior to shipping so we can assess the condition; and
      4. A return request has been initiated by clicking here
   2. In addition to the above clause, you do not have a right to return the products for a change of mind if:
      1. The products you have purchased are made to your specifications or are personalised; and/or
      2. The products are sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.
   3. If you claim a refund on a bundle purchase, the bundle pricing will no longer be valid. The product you keep will default to the current sale price and a refund will be provided for the remaining amount. Refer to our returns policy here for further information.
   4. We will not cover the costs of delivery or re-delivery for a change of mind return. You must cover these yourself.
   5. Tell us you want to cancel these Terms: If you want to cancel or terminate these Terms and request a change of mind return, you should follow the process set out at clause 7(a) above, or you may use the Model Cancellation Form at Attachment 1 to these Terms.
   Returning the items to us
   1. If you are exercising your right to change your mind under this clause 7 you must send the products back to us within 14 days of telling us you wish to cancel these Terms.
   2. Deductions from refunds if you are exercising your right to change your mind: If you are exercising your right to change your mind and returning goods to us, we may reduce your refund of the Price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by your mishandling. If we refund you the Price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
   3. When your refund will be made: We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, your refund will be made within 14 days from the day on which we receive the relevant Products back from you.
8. Limitations and exclusions to our liability
   1. The restrictions on liability in this clause 8 apply to every liability arising under or in connection with these Terms including liability in statute, contract, equity, tort (including negligence), misrepresentation, restitution, indemnity or otherwise.
   2. Nothing in these Terms limits any liability which cannot legally be limited, including liability for:
      1. Death or personal injury caused by negligence;
      2. Fraud or fraudulent misrepresentation; and
      3. Defective products under the Consumer Protection Act 1987.
   3. Subject to clause 8(b) (liability which cannot legally be limited), but despite anything to the contrary, to the maximum extent permitted by law:
      1. We only supply the Products for domestic and private use to consumers. Where you are a consumer and you use the Products for any commercial, business or re-sale purpose we will have no liability to you for liability involving any loss of profit, loss of business, business interruption, or loss of business opportunity;
      2. If either Party fails to comply with these Terms, neither Party will be responsible for any losses that the other Party suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms;
      3. A party’s liability for any liability under these Terms will be reduced proportionately to the extent the relevant liability was caused or contributed to by the acts or omissions of the other party, including any failure by that other party to mitigate its loss; and
      4. Without limiting your right to cancel these Terms under clause 7, we will not be liable for, and you waive and release us from and against any liability caused or contributed to by, arising from or connected with any event or circumstance which is beyond our reasonable control including but not limited to, acts of God including fire, hurricane, typhoon, earthquake, landslide, tsunami, mudslide or other catastrophic natural disaster, civil riot, civil rebellion, revolution, terrorism, insurrection, militarily usurped power, act of sabotage, act of a public enemy, war (whether declared or not) or other like hostilities, ionising radiation, contamination by radioactivity, nuclear, chemical or biological contamination, any widespread illness, quarantine or government sanctioned ordinance or shutdown, pandemic (including COVID-19 and any variations or mutations to this disease or illness) or epidemic.
9. Intellectual property
   1. You acknowledge and agree that any intellectual property (including copyright and trademarks) developed, adapted, modified or created by us or our personnel (including in connection with the Terms, any content on the Site, and the products) (Our Intellectual Property) will at all times vest, or remain vested, in us.
   2. We authorise you to use Our Intellectual Property solely for your own personal, non-commercial use, and in the manner in which it was intended to be used.
   3. You must not use Our Intellectual Property for commercial purposes, including, for example, to advertise your own business, for re-sale, or for any other revenue generation activity.
   4. You must not, without our prior written consent:
      1. Copy, in whole or in part, any of Our Intellectual Property;
      2. Reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of Our Intellectual Property to any third party; or
      3. Breach any intellectual property rights connected with the Site or the products, including (without limitation) altering or modifying any of Our Intellectual Property; causing any of Our Intellectual Property to be framed or embedded in another website; or creating derivative works from any of Our Intellectual Property.
   5. Nothing in the above clause restricts your ability to publish, post or repost Our Intellectual Property on your social media page or blog, provided that:
      1. You do not assert that you are the owner of Our Intellectual Property;
      2. Unless explicitly agreed by us in writing, you do not assert that you are endorsed or approved by us;
      3. You do not damage or take advantage of our reputation, including in a manner that is illegal, unfair, misleading or deceptive; and
      4. You comply with all other terms of these Terms.
10. User Content
    1. You may be permitted to post, upload, publish, submit or transmit relevant information and content (User Content) on the Site. We may also run campaigns via the Site and via social media that encourage you to post User Content on social media using specific hashtags (#) (Tag).
    2. If you make any User Content available on or through the Site, including on social media using a Tag, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise exploit such User Content on, through or by means of the Site and our social media platforms.
    3. You agree that you are solely responsible for all User Content that you make available on or through the Site, including on social media using a Tag. You represent and warrant that:
       1. You are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content (as contemplated by these Terms); and
       2. Neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use of the User Content on, through or by means of our Site (including on social media) will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
    4. We do not endorse or approve, and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any User Content.
11. Sales Promotion

• Mid Year Clearance - Up to 50% Off. Offer is available from 2:00AM BST 28/05/2026 until 2:00AM BST 30/06/2026. Offer is available online at https://theoodie.co.uk/ and the Oodie App. Offer applies to all styles found at https://theoodie.co.uk/collections/products. Discount shown, prices as marked. Discount will automatically apply at cart. Offer is subject to availability and while stocks last. Due to the high volume of demand and if website difficulties are experienced, The Oodie cannot guarantee the availability of stock. Offer cannot be used in conjunction with any other offers, redeemed against prior purchases and is not available on lay-by. Offer is not available on the purchase of gift cards/Evouchers. Promotion may be extended or changed at The Oodie's discretion. Newly released Tamagotchi and Care Bears licensed ranges will return to full priced at end of the promotional period.
  
  
• Father’s Day - Selected Styles From £35. Offer is available from 2:00AM BST 28/05/2026 until 2:00AM BST 30/06/2026. Offer is available online at https://theoodie.co.uk/ and the Oodie App. Offer applies to selected styles found under https://theoodie.co.uk/collections/limited-offer. Discount shown, prices as marked. Discount will automatically apply at cart. Offer is subject to availability and while stocks last. Due to the high volume of demand and if website difficulties are experienced, The Oodie cannot guarantee the availability of stock. Offer cannot be used in conjunction with any other offers, redeemed against prior purchases and is not available on lay-by. Offer is not available on the purchase of gift cards/Evouchers. Promotion may be extended or changed at The Oodie's discretion. Newly released Tamagotchi and Care Bears licensed ranges will return to full priced at end of the sitewide promotional period on 30/06/2026.

1. App Offer

   15% Off Your First App Purchase. Offer is available from 6:00AM BST 05/09/2024 until further notice. Offer is available only on The Oodie UK app. The discount must be applied at cart using code APP15. The discount code applies to the full price of an item and cannot be used in conjunction with any other offers. No minimum spend is required. Offer is applicable to a customers first order on The Oodie UK app and is limited to one per customer. Offer is subject to availability and while stocks last. Due to the high volume of demand and if website difficulties are experienced, The Oodie cannot guarantee the availability of stock. Offer cannot be redeemed against prior purchases and is not available on lay-by. Offer is not available on the purchase of gift cards/Evouchers. Promotion may be extended or changed at The Oodie's discretion.

2. Mobile Terms

   Last updated: May 10, 2024 The The Oodie UK mobile message service (the "Service") is operated by Davie Group Trading (Australia) Pty Ltd (“The Oodie UK”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes. By consenting to The Oodie UK’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of The Oodie UK through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, abandoned cart, and other marketing offers (e.g., cart reminders). You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with The Oodie UK. Your participation in this program is completely voluntary. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider. You may opt-out of the Service at any time. Text the single keyword command STOP to TheOodieUK or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other The Oodie UK mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to TheOodieUK or contact us here. We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages. The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.

3. General
   1. Contracts (Rights of Third Parties) Act 1999: Notwithstanding any other provision of these Terms, nothing in these Terms confers or is intended to confer any right to enforce any of its terms on any person who is not a party to it
   2. Disputes: Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to The Centre for Effective Dispute Resolution via their website at https://www.cedr.com/. The Centre for Effective Dispute Resolution will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. Where you are a consumer, if you are not happy with how we have handled any complaint, you may wish to resolve the situation through alternative dispute resolution. This is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You may contact the alternative dispute resolution provider we use. You can submit a complaint to The Centre for Effective Dispute Resolution via their website at https://www.cedr.com/. The Centre for Effective Dispute Resolution will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. Where you are not a consumer, neither party may commence court proceedings relating to any dispute arising from, or in connection with, these Terms without first meeting with the other party to seek (in good faith) to resolve that dispute (unless that party is seeking urgent interlocutory relief or the dispute relates to compliance with this clause).
   3. Notices: Any notice given under these Terms must be in writing addressed to us at the details set out below or to you at the details provided when you submitted your order or in your account. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.
   4. Force Majeure: Neither Party will be liable for any delay or failure to perform their respective obligations under these Terms if such delay or failure is caused or contributed to by a Force Majeure Event, provided the Party seeking to rely on the benefit of this clause, as soon as reasonably practical, notified the other Party in writing about the Force Majeure Event and the extent to which it is unable to perform its obligations and uses reasonable endeavours to minimise the duration and adverse consequences of the Force Majeure Event.
   5. Feedback and complaints: We are always looking to improve our services. If you have any feedback or a complaint, please notify us on our contact details below and we will take reasonable steps to address any concerns you have.
   6. Assignment: You must not assign any rights or obligations under these Terms, whether in whole or in part, without our prior written consent.
   7. Amendment: We may, at any time and at our discretion, vary these Terms by publishing varied terms on the Site. Prior to placing an order, we recommend you carefully read the terms that are in effect at that time to ensure you understand and agree to them. For any order that has been accepted by us, the terms and conditions that apply will be the ones that were in effect (and which you agreed to) when you placed your order.
   8. Entire agreement: Subject to your consumer law rights, these Terms contain the entire understanding and agreement between you and us in respect of their subject matter. Each Party agrees that it will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms.
   9. Governing law: These Terms are governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in England and Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts. The Site may be accessed in the UK and overseas. We make no representation that the Site complies with the laws (including intellectual property laws) of any country outside of the UK. If you access the Site from outside the UK, you do so at your own risk and are responsible for complying with the laws in the place you access the Site.
   10. Third party sites:  The Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites. If you purchase goods or services from a third party website linked from the Site, such third party provides the goods and services to you, not us.

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