Delivery & returns
How does delivery work?
We use Royal Mail and DPD express delivery for most our deliveries within the UK (as well as a number of EU countries). You can expect your parcel within 2-4 business days (or 3 - 8 business days outside of the UK). When we ship the order you will receive a confirmation email with a tracking number. Please don't stress if there are no scan events within the first 24 hours - the system can take a day or so to catch up.
If the item has a specified "sent" date beside it in brackets this means the item is a pre-sale purchase and you will receive that item in 2- 4 business days (within the UK) or 3 - 8 business days (outside of the UK) from this "sent" date.
If you live outside the UK and are tracking your delivery via a Royal Mail link, please click on the red box saying continue tracking to follow it through to your local mail delivery service.
If your order does not arrive within 4 business days (or 8 business days for orders outside the UK), please contact us so that we can follow it up with the courier. We guarantee your parcel's delivery by requiring a signature on arrival. If you accept "leave in safe place" directly with our courier we do will no longer take responsibility for the package.
Please note that if you purchase a pre-sale item and an in-stock item in the same order, both items will be sent out at the same time once all stock is available at our warehouse for dispatch.
**Coronavirus impact: Please note couriers are experiencing significant international delivery delays due to limited flights, social distancing requirements and increased parcel volumes.
Do you have a returns policy?
Yes! We are extremely confident that you will love The Oodie. However if you do not find The Oodie suitable for you we do offer a 30-day returns policy.
The product being returned must be in an unused condition and returned along with the storage bag and bow that it arrives in.
If your return item arrives without the bag or bow, or is deemed unfit by our inspection team for any reason we reserve the right to deny your refund.
If you need to return your Oodie please email our team at firstname.lastname@example.org with your order name and number, as well as the reason why you would like to return your Oodie.
Our Customer Service Team will then ask a few mandatory questions regarding your return item(s) in order to avoid people taking advantage of our system.
We will send you a return shipping label for free, that you will be required to attach to your original packaging before dropping it off at a post office.