Delivery & Returns

Shipping Policy

Pre-Orders:

A pre-order occurs when we have incoming stock that has not yet reached our fulfilment centres. You can still order these products and we will ship your order as soon as stock arrives. This is usually on, or close to the specified date on the product page.

Shipping and Delivery:

  • Orders are typically processed and shipped within 1–3 business days.
  • Delivery within UK usually takes 2 to 3 business days after dispatch.
  • Standard shipping is FREE for orders over £50.
  • We primarily use Royal Mail for UK deliveries.

Important Notes:

  • Shipping timeframes are based on the advertised dispatch date. For pre-orders, the dispatch date is approximate and shown on the product page.
  • Our warehouse team is working hard behind the scenes to get your order out as quickly as possible! During sales, licensed drops, and/or peak periods like Black Friday and Boxing Day, it may take us a little longer! We thank you in advance for your patience.

Covered Protection:

Covered protection guarantees replacement if your order is confirmed lost or stolen by the courier. If you decline covered protection, we cannot guarantee replacement for lost or stolen orders. You can upgrade to covered shipping at checkout.

RETURN POLICY


We offer

We offer free returns for 30 days from the date your item is delivered.

To be eligible for a return:

  1. Your item must be initiated and sent back to us within 30 days from the date your order is delivered.
  2. Make sure it’s in its original condition with all tags and packaging.
  3. The item isn't marked as "Clearance" or "Non-Returnable" on the product page, unless faulty.

To initiate a return, these are the steps:

  1. Jump onto our returns portal.
  2. Provide your order number and email address.

Please note:

  • Refunds will be issued within 5 business days of the item(s) being received back at our fulfilment centre after inspection.
  • For bundle purchases, if you return one or more items, the bundle pricing is no longer valid.
  • Shipping costs are final and non-refundable. Once your order has been shipped, we cannot issue a refund for the shipping charges.