Delivery & Returns

Shipping Policy

Pre-Orders

A pre-order occurs when we have incoming stock that has not yet reached our fulfilment centres. You can still order these products and we will ship your order as soon as stock arrives. This is usually on, or close to the specified date on the product page.

Shipping and Delivery

  • Orders are typically processed and shipped within 1–3 business days.
  • Delivery within UK usually takes 2 to 3 business days after dispatch.
  • Standard shipping is FREE for orders over £50 (excludes InPost™).
  • We primarily use Royal Mail and now offer InPost™ Locker Delivery for eligible UK orders.

Important Notes

  • InPost™ is a locker delivery service, not home delivery.
  • Customers select a locker at checkout after entering their shipping address.
  • InPost™ is only available for smaller orders that fit within locker size limits.
  • Not available in Guernsey, Jersey, Isle of Man, or Northern Ireland.
  • Free shipping thresholds do not apply to InPost™ orders due to Shopify limitations.
  • Shipping timeframes are based on the advertised dispatch date. For pre-orders, the dispatch date is approximate and shown on the product page.
  • During sales and peak periods, expect extended dispatch times.

Shipping Protection:

Shipping Protection guarantees replacement if your order is confirmed lost or stolen by the courier. If you decline Shipping Protection, we cannot guarantee replacement for lost or stolen orders. You can apply Shipping Protection at checkout.

Return Policy

We offer returns for 30 days from the date your order is delivered/received. However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and/or at checkout. To be eligible for a return:

  1. Item(s) must be initiated for return and placed in the post within 30 days of delivery.
  2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
  3. Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes attached swing tag, shoe boxes, ribbons and specialty packaging.
  4. You must provide a photo of your item(s) prior to shipping so we can assess the condition.

*Please note: If you claim a refund on a bundle, the bundle pricing is no longer valid. The items you keep will default to the current sale price and a refund will be given for the remaining amount.

**Please note: Shipping costs are final and non-refundable. Once your order has been shipped, we cannot issue a refund for the shipping charges.

Please have your email address and order number handy, and visit our returns portal here to initiate your return.