Delivery & returns

How does shipping & delivery work?

✔︎ Orders usually ship within 72 hours***. Once your order has shipped, you’ll receive an email with tracking details so you can keep a close eye on your order until it reaches its destination. 

Delivery timeframes vary depending on your location do not include dispatch times. If you select express shipping, you can expect your order to arrive within 1 to 3 business days after dispatch. Choose standard shipping and you can expect your order to arrive within 2 to 8 business days after dispatch. Standard shipping is free for all orders over £50. 

The table below shows delivery timeframes for both metro and regional areas. 

  

Express Shipping 

Standard Shipping  

Metro 

1-2 business days 

2-4 business days 

Regional 

1-3 business days  

3-8 business days 

 

We primarily use Royal Mail and Yodel for most deliveries within the UK. 

**Please note: All shipping timeframes are based on the advertised date of dispatch. Should your item have a pre-order date (advised on the product page), this is the approximate date of dispatch and delivery of pre-order items will occur within the timeframes listed above. 

***Please note: During sale events and peak times, extended dispatch times are expected.

 

What is your returns policy?

✔︎ We offer free returns for 30 days from the date your order is delivered/received. 

However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and / or at checkout. To be eligible for a return: 

  1. Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received. 
  2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty. 
  3. Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes attached swing tag, shoe boxes, ribbons and specialty packaging. 
  4. You must provide a photo of your item/s prior to shipping so we can assess the condition. 

*Please note: If you claim a refund on a bundle, the bundle pricing is no longer valid. The items you keep will default to the current sale price and a refund will be given for the remaining amount.  

Example:  

Purchased Oodie Twin Pack for $138 

Returned one Oodie, current sale price = $84 

Your refund is $138-$84 = $54  

The above is only an example, the total amount owed will be calculated at the time your refund is requested.  

Please email help@theoodie.com to initiate your return.

 

Extended Returns Policy

✔︎ Purchase between 1st November to 25th December and receive our extended 60 day returns policy from date of delivery/receiving of order. However, not all items are eligible. Any exclusions will be called out on product pages, promotional pages and/or at checkout. As per the normal procedure.To be eligible for a return:

  1. Item(s) have to be initiated for return and placed in the post within 60 days of the delivery/receiving of order.
  2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
  3. Item(s) must be in the original packaging, which must be in original condition.This includes attached swing tag, shoe boxes and jewellery packaging.

You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.

*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.