Please read the FAQ's below. If you can't find the answer you are looking for our email is at the bottom of the page!
Which Oodie websites can you trust?
How does delivery work?
✔︎ We use Royal Mail and DPD express delivery for most our deliveries within the UK (as well as a number of EU countries). Please do note that if you are located in Europe but outside of the UK, your country may expect you to pay the duty fees required to import goods into your country - a fee that might be placed on delivery by your country's government.
You can expect your parcel within 2-4 business days (or 3 - 8 business days outside of the UK). When we ship the order you will receive a confirmation email with a tracking number. Please don't stress if there are no scan events within the first 24 hours - the system can take a day or so to catch up.
If the item has a specified "sent" date beside it in brackets this means the item is a pre-sale purchase and you will receive that item in 2 - 8 business days from this "sent" date.
If you live outside the UK and are tracking your delivery via a Royal Mail link, please click on the red box saying continue tracking to follow it through to your local mail delivery service.
If your order does not arrive within 4 business days (or 8 business days for orders outside the UK), please contact us so that we can follow it up with the courier. We guarantee your parcel's delivery by requiring a signature on arrival. If you accept "leave in safe place" directly with our courier we will no longer take responsibility for the package.
Please note that if you purchase a pre-sale item and an in-stock item in the same order, both items will be sent out at the same time once all stock is available at our warehouse for dispatch.
**Coronavirus impact: Please note couriers are experiencing significant international delivery delays due to limited flights, social distancing requirements and increased parcel volumes.
Do you have a returns policy?
✔︎ Yes! We are extremely confident that you will love The Oodie. However if you do not find The Oodie suitable for you we do offer a 30-day returns policy.
The product being returned must be in an unused condition and returned along with the storage bag and bow that it arrives in.
If your return item arrives without the bag or bow, or is deemed unfit by our inspection team for any reason we reserve the right to deny your refund.
If you need to return your Oodie please email our team at firstname.lastname@example.org with your order name and number, as well as the reason why you would like to return your Oodie.
Our Customer Service Team will then ask a few mandatory questions regarding your return item(s) in order to avoid people taking advantage of our system.
We will send you a return shipping label for free, that you will be required to attach to your original packaging before dropping it off at a post office.
How do I wash and care for The Oodie?
✔︎ We like to make life easy. The Oodie is machine washable, however please ensure it's a gentle wash with very mild detergents (approved for wool/silk). If you really want to preserve the cuddliness and softness off the Oodie, hand wash it in cold water. Air-dry only.
Can I cancel an order after I have placed it?
✔︎ If you went through our entire checkout process and confirmed an order we may be unable to cancel it. This is due to our system immediately sending your order through to our fulfilment partner. This system allows a very fast delivery service to our customers. However if you do need to change or cancel an order please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request.
Please keep in mind due to the current high volume of orders and customer service requests occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
Can I pay in installments?
Yes, we do offer ClearPay so you can make 4 interest-free payments.
Where are you based?
✔︎ Your order will ship from our UK Warehouse. We are based in Australia.
Is The Oodie overpriced?
✔︎ The Oodie is worth every penny. Our price is based purely on the high quality of materials. You will know exactly what we are talking about when you first touch our Oodie and experience its comfort.
How do I use a discount code?
✔︎ Please add the discount code while checking out. Please note we only allow 1 coupon to be used at a time. Strikethrough prices may consider the discount code mentioned in the description. Discount codes apply to Oodies only unless stated otherwise.
What is the size of The Oodie?
✔︎ The Oodie is modelled similar to a 6XL Hoodie with a few unique differences. It fits pregnant women and basketball players. Please note, if you are taller than 6' we suggest pairing The Oodie with our Oodie trackies!
Oodie Sizing: Waist: 193cm - Front length: 96cm - Back Length: 98cm
What are sherpa fleece and flannel fleece?
✔︎ Sherpa fleece is a type of stretch knit polyester fleece fabric designed to emulate the look and feel of sheeps wool. It feels like you're cuddling a sheep. Our exterior flannel fleece is a super durable polyester fabric that holds warmth, resists moistures and feels fabulous.
Where can we contact you?
✔︎ If you need to contact someone please send us an email to email@example.com
Our customer service team works Monday to Friday. Your patience is appreciated.