Please read the FAQ's below. If you can't find the answer you are looking for our email is at the bottom of the page!
Which Oodie websites can you trust?
How does delivery work?
✔︎ We use Royal Mail and DPD express delivery for most our deliveries within the UK (as well as a number of EU countries). You can expect your parcel within 2-4 business days (or 3 - 8 business days outside of the UK). When we ship the order you will receive a confirmation email with a tracking number. Please don't stress if there are no scan events within the first 24 hours - the system can take a day or so to catch up.
If you live outside the UK and are tracking your delivery via a Royal Mail link, please click on the red box saying continue tracking to follow it through to your local mail delivery service.
If you have ordered 2 items from us please note that they may arrive in seperate packaging at seperate times. Please be patient.
If your order does not arrive within 4 business days (or 8 business days for orders outside the UK), please contact us so that we can follow it up with the courier. We guarantee your parcel's delivery by requiring a signature on arrival. If you accept "leave in safe place" directly with our courier we do will no longer take responsibility for the package.
Please note that if you purchase a pre-sale item and an in-stock item in the same order, both items will be sent out at the same time once all stock is available at our warehouse for dispatch.
Do you have a returns policy?
✔︎ Yes! We are extremely confident that you will love The Oodie. However if you do not find The Oodie suitable for you we do offer a 30-day returns policy.
The product being returned must be in an unused condition and returned along with the storage bag and bow that it arrives in.
If your return item arrives without the bag or bow, or is deemed unfit by our inspection team for any reason we reserve the right to deny your refund.
If you need to return your Oodie please email our team at email@example.com with your order name and number, as well as the reason why you would like to return your Oodie.
Our Customer Service Team will then ask few mandatory questions regarding your return in order to for us to avoid people taking advantage of our system.
We will send you a return shipping label for free, that you will be required to attach to your original packaging before dropping it off at a post office.
How do I wash and care for The Oodie?
✔︎ We like to make life easy. The Oodie is machine washable, however please ensure it's a gentle wash with very mild detergents (approved for wool/silk). If you really want to preserve the cuddliness and softness off the Oodie, hand wash it in cold water.
Can I cancel an order after I have placed it?
✔︎ If you went through our entire checkout process and confirmed an order we will be unable to cancel it. This is due to our system immediately sending your order through to our fulfilment partner. This system allows a very fast delivery service to our customers.
Can I pay via Afterpay or Zip?
✔︎ Yes, however only for Australian residents.
Where are you based?
✔︎ Your order will ship from our UK Warehouse. We are based in Australia.
Is The Oodie overpriced?
✔︎ The Oodie is worth every penny. Our price is based purely on the high quality of materials. You will know exactly what we are talking about when you first touch our Oodie and experience its comfort.
How do I use a discount code?
✔︎ Please add the discount code while checking out. Please note we only allow 1 coupon to be used at a time. Strikethrough prices may consider the discount code mentioned in the description.
What is the size of The Oodie?
✔︎ The Oodie is modelled similar to a 6XL Hoodie with a few unique differences. It fits pregnant women, 10 year olds and basketball players. Please note, if you are taller than 6' we suggest pairing The Oodie with trackies!
Oodie Sizing: Waist: 193cm - Front length: 96cm - Back Length: 98cm
Where can we contact you?
✔︎ If you need to contact someone please send us an email to firstname.lastname@example.org or text message 0061 437 927 929
Our customer service team works Monday to Friday. Your patience is appreciated.